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<H1>Customer Relationship Management through Lotus Notes</H1>
<P>Hello, this is Sally. Because I have a lot of customers, it was difficult to ensure they were each getting the attention they needed. Now through Customer Tracker I can track sales contracts, purchase agreements and customer service issues, all in one centralized location in Lotus Notes. I use Customer Tracker to generate sales contracts and hand them off to accounting in a timely manner. I also manage customer contacts and maintain detailed, on-line records containing all of our customer information.</P>
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<B>WANT TO KNOW MORE?</B><BR>
Order a <B><A HREF = "javascript:openWin('http://www.trackersuite.com/frame_cd.html');" TITLE = "Order a demo CD">demo cd</A></B><BR>
Visit the <A HREF = "javascript:openWin('http://www.trackersuite.com/frame_customer_tracking.html');" TITLE = "Open a window to the Customer Tracker feature page">Customer Tracker feature page</A> for specs, screenshots, and demos!</TD></TR>
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<P>My turn, Sally. Hi- Mark Manager here. Sally Sales and I wanted to show you a <B>Lotus Notes CRM software</B> solution that has improved the entire relationship process at Bizco.</P>
<P>This Notes application, the Tracker Suite<SUP>®</SUP> Customer Tracker<SUP>TM</SUP> automates and accelerates our customer service process by sharing customer data with other Tracker modules for project management, sales and marketing, making the most effective use out of the data.</P>
<P>I use Customer Tracker to ensure that my project staff and I are on the same page as our client. This tool helps me to easily track customer service issues. I can access detailed information about each of my customers regarding project updates or questions, and having all of the key contact information on hand within the profile is very handy.</P>
<P>Some of the features Mark and I both enjoy in Customer Tracker are:</P>
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<LI> The centralized customer file management makes it easy to manage customer contacts and maintain detailed, on-line records containing all customer information, including detailed customer profiles.
<LI>I can automatically generate sales contracts based on pre-established templates.
<LI>Mark and I can easily track customer issues and activities, helping us develop and solidify productive relationships.
<LI>I can organize and compile billing and purchase system information
<LI>Maintain control of client leads
<LI>Manage client communications and relationships
<LI>It includes the ability to register customer commitments and track activity against purchase orders</A>
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